We at Skyscraper Solutions believe in helping our customers as far as possible, and have consequently prepared a thoughtful refund and cancellation policy. There may be some case of customer dissatisfaction due to many reasons. In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:
If you have any questions about our cancellation and refund Policy than please feel free to contact us so that we may further help you.
- Domain Name Registration Services: Once you purchase your Domain Name, you are its owner and it cannot be "cancelled" until the duration of the domain term has expired. Domain names are controlled worldwide by Internet Corporation for Assigned Names and Numbers (ICANN ) organization and we do not have any control over.
- Cancellation of service renewals for on-going website promotion, website hosting or domain registration services must be made at least seven 7 business days prior to the end of the current service period.
- Requests received later than seven 7 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.
- No cancellations are entertained for those services that the Skyscraper Solutions had offered on promotional offer / special occasions or Discount period. These are limited occasion offers by the company and hence cancellations are not possible in any conditions.
- Skyscraper Solutions also reserves the rights to cancel your account any time without any notice and refund.
- We will try our level best to offer quality services that matches for our clients.
- In case, any client is not completely satisfied with our services we can provide a refund. All refunds will take maximum of 7 working days to process and it will be refunded in your account either by Account Credits or direct deposit in your bank account.
- If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of Payment Gateway Name payments refund will be made to the same Bank account.
- Domain Name Registration / Domain Transfer or other domain related services is NOT refundable. Once you purchase your Domain Name, you are its owner and it cannot be “returned” until the duration of the domain term has expired.
- Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
- There are no refunds on dedicated servers, administrative fees, install fees for custom software, or domain name purchases. Refund requests for shared and reseller accounts after the initial 30 days non-conditional money back period will be refunded on a prorated basis of any unused time.
- Domain registration fees are non-refundable. The customer owns the domain and in case of cancellation can transfer the domain to another registrar if he wishes to.
- Web Hosting fees are non-refundable. The customer owns the hosting space and in case of cancellation can still continue to use it if he wishes to.
- Payments for account add-ons (SSL certificate, static IP etc) are non-refundable as they are included only during the life of the hosting plan.
- If a customer contravenes Inside Software’s terms of service, a refund will not be issued in the event of a cancellation.
- No refunds will be issued if abuse of our terms of service or acceptable use policy forces Pro Web Design to suspend or terminate your services prematurely.
- Taxes can’t be refunded by us as they are deposited directly at the end of each month, however it might be possible to reclaim those directly from the government.
Cancellation requests should be submitted as per the "Cancellation of Services" section of our terms of service. Any other mode or method of cancellation will not be accepted. You must allow up to 30 days for credit and refunds to be processed and applied to your account.